Shipping Information

• All shipping expenses are to be paid by purchaser using redemption points. Your account must have sufficient points to cover shipping and handling expenses.
• All items are shipped using a carrier of our choice.
• Shipping costs may change at any time and without notice.
• Adjustments to shipping costs presented during checkout may occur after checkout and without notice.
• Items are shipped as soon as possible; average shipping times are 2-3 weeks.

Returns

• You must contact us and obtain a return authorization number before returning items.
• Only damaged or broken items can be returned; all other redemptions are final.
• Accounts will be credited only for authorized returns.
• Items must be returned to:
  Redemption Center
  198 Cook Court
  Elyria, OH 44035